Refund and Replacement Policy

Return/Replacement Policy for Refurbished Products Purchase:

Category	Case	Time-frame from the date of invoice of the product	Remarks
Refund	Damaged product	Full Refund if reported within 3-7 Business days	Unit to be sealed for return pickup
Refund	Defective product	Full Refund if reported within 3-7 Business days	Post 3 days, customer has to avail Warranty
Cancel	Product not shipped by CDP Store	Free cancellation if product is not shipped	In case of shipped orders, the returns policy will apply
Cancel	Customer no longer need the product	Free cancellation	Opened / Seal broken products cannot be returned
Returns		Full Refund if reported within 3-7 Business days
Returns	Wrong shipment by CDP store	Full Refund within 7- 10 Business days​
Returns	Incorrect order placed by customer	No return
Returns	Customer needs an alternate product​	No return​

DOA (Dead on arrival) Policy:-

DOA Policy is applicable for the units purchased from CDP India EPP Website only.

A product having hardware failure within a period of 7 working days from date of invoice or POD (Proof of Delivery) and not repairable will be treated as DOA. In the event of a DOA, the consumer should contact the Customer care number. The first attempt shall be to repair and restore the product.

To be able to claim DOA the following aspects are considered:

DOA (Dead on Arrival) Process

DOA Period:

• 7 Working Days from the date of E-store Invoice or Delivery date.
• Original packing and accessories must be returned along with the defective products.
• Original E-store invoice share to Service partner at the time of service.
• Products found to have no faults, will be returned to the customer without service charges.
• CDP reserves the right to audit the invoice.

DOA Process Steps are as follows:-

1. Any service-related issue, Customer contact to Asus Toll Free Number (18002090365) for onsite service.
2. Upon Successful Call registration, Service Agent will troubleshoot over Phone.
3. Unresolved cases will be attended by Asus Authorized engineer through onsite service as per service terms and condition.
4. Defective unit should be produced in undamaged and in original packaging and including, all accessories originally shipped with the product to process for DOA. Else, normal service repair conditions under standard warranty terms will be applicable.
5. Asus Authorized Engineer will physically verify the product condition and test as per Asus SOP.
6. DOA certification will depend on below two categories: –

6. If product is found with no trouble (NTF) Test result will be shared to customer and product will be returned back to the customer.
7. If product is found defective DOA will be processed and “DOA Seal” will be added.
8. Customer may contact the CDP EPP Store for DOA replacement product within 30days by submitting the DOA certificate along with the “DOA Sealed” unit, subject to availability of the product. In case of unavailability, similar product will be offered, or cash back can be initiated.

Conditions:-

• CDP  only authorize to issue DOA certificate through Asus Authorized Service Partners(ASP).
• Any damages or serial number sticker tamper or repairs from other than Asus ASP, not come under DOA criteria and process in charge service.
• While returning your product, you should ensure that the original packaging, documentation and all the accessories, including keyboard, mouse, charger, battery, cables, USB receiver and original packaging are available for return.
• Attach a copy of sales slip / Invoice copy inside the box with the following information: Asus Report Number provided by Asus Authorised service centre, name, surname and contact details of the customer, serial number, part number and description of the defect or failure.
• There should not be any physical damage to the Product, including but not limited to dents, cracks, leakage of fluid, scratches or marks.
• DOA units will be replaced by Service Provider on basis of DOA certificate provided by Asus Authorized Service Center to customer.